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  • January 11, 2018
  • 3 Antworten
  • 129 Aufrufe
cc.c
Besucher:in
Hello,

I have an O2 postpaid SIM card (Kundennummer:6001899799). As I need to leave Germany in last December, I went to O2 shop and would like to terminate the service. Your colleague informed me that I still need to pay the last bill (15.2 euros). Unfortunately, the bill came until few days ago and it will be withdrawn on 12 Jan. As my bank account is already closed, I´ve logged in MeinO2 and changed the account information to my friends’ bank account. (But I can not change the Kontoinhaber to my friends´ name) I hope it´s still on time and working. If it´s not, what should I do next?

Sincerely,

Chen

Lösung von o2_Andree

Hello @cc.c 

You dont need to change the account information to your freinds. You can just send the money listed on your bill to the following account:

Account name:        Telefónica Germany GmbH und Co OHG
Bank:                        Hypo Vereinsbank AG
BIC:                          HYVEDEMMXXX
IBAN:                        DE16 7002 0270 0005 7131 53
Usage:                      your account number (see bill - "my o2 - bill")

greetings,

Andre

Jetzt endlos surfen mit dem o2 Free! | Lesenswerte Tipps, Apps und mehr | Teste neue Smartphones

3 Antworten

o2_Andree
  • o2_AndreeTeam
  • Team
  • Lösung
  • January 11, 2018
Hello @cc.c 

You dont need to change the account information to your freinds. You can just send the money listed on your bill to the following account:

Account name:        Telefónica Germany GmbH und Co OHG
Bank:                        Hypo Vereinsbank AG
BIC:                          HYVEDEMMXXX
IBAN:                        DE16 7002 0270 0005 7131 53
Usage:                      your account number (see bill - "my o2 - bill")

greetings,

Andre

Jetzt endlos surfen mit dem o2 Free! | Lesenswerte Tipps, Apps und mehr | Teste neue Smartphones

cc.c
Besucher:in
  • cc.c
  • Autor
  • Besucher:in
  • January 13, 2018
Dear Andre,

Thank you for the help. As I already transferred the last bill to the account you requested, would you please suggest how to terminate the service? Sincerely,

Chen

o2_Andree
  • o2_AndreeTeam
  • Team
  • January 15, 2018
Hey @cc.c 

you can actually do it yourself. Just go to "Mein o2" and then to tariff options.

You will see the booked pack and choose to cancel it till 15.02.

greetings,

Andre

Jetzt endlos surfen mit dem o2 Free! | Lesenswerte Tipps, Apps und mehr | Teste neue Smartphones

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