I have a major issue with O2, and I seriously feel like I am being robed by you.

I have actually received a phonecall from a Mr XXXXX  from the customer service (I guess), who said that my issue will need to be investigated, and that It will take around 14 business days.

We are almost in March now, and i keep getting billed extra.

I am really on the edge of turning to the authorities, and or pressing charges.

My case is as follows:



In January 2016, a saleswoman from 02 called me, offering me to open a second account for a family member/friend.

I said 'yes'.

She then began taking me through a voice contract. When she asked for my bank details, I got very nervous, as the contract was in German, and I couldnt understand a thing.

I hung up. 

A very strange and dumb scenario - But because of this awkward moment, I remember it pretty well:

I did NOT authorize you to charge my card for the additional account.



A couple of months later, I suddenly see an additional 20Eu being charged on my account, on a monthly basis. I kept trying trying to speak to you, however, I was not provided any service, because I hardly speak German.



In the end I had to threaten you - In English via Email, and thats when Mr xxxxxxx called me.

I this the way that you people work? by threats? Im sorry, but that is just pathetic service...



Mr XXXXX explained to me that I have 2 accounts - 

Account number 60xxxxxx36 - which is mine, and I am aware of.

Then there is another account - number 60xxxxxx80, which was apparantly signed on January.



You know what? If I would have made some kind mistake - I would be able to live with it, because my German is very bad.

But i didnt even receive an additional SIM!

I also didnt receive any form of written confirmation. Not by post, or Email!



So from May 2016, you have been charging my card an additional 20EU, even though i didnt confirm my card details + I didnt receive an additional SIM.

I also have no written confirmations of my second contract.



Im sorry, but it feels like you are robbing me.



This morning someone suddenly called me from 02 - trying to sell something, and has no idea about this issue.



Before I take further steps....Im asking you to please contact me as soon as possible...

If I dont hear from you by next week, i am taking this to social media, and I will ofcourse be forced to seek legal assistance.



I look forward to your response.



Regards



I removed the names - this is a public[/color] forum



Fuchs



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8i]Edit o2_Jessica: Deleted account numbers. Data privacy.