3 Weeks ago I have asked them, on chat and on hotline can I have a faster DSL Internet, because I received before a Leaflet from Deutsche Telekom that in my Region Broadband Fiber FTTN is finnaly possilbe. They assured me with: "Yes you can have about 100 Mbps download on your place.
All this time a was struggling with 10/2 DL/UP.
On Monday 8. of April they changed my Plan to O2 my Home M Flex from S Flex.
I was informed that I don´t need a visit from technician.
I came home today, tested speed, done a speedtest, an my speed was the same, not a pint of difference. Restarte O2 Homebox etc., no change.
Called them, they juggle me as a hot potato, again they said yes 100 Mbps is possible, first lady forwarded me to tech. support, then I was forwarded to subscription plans, back to tech., fourth person told me that they need to send technician to check. And they need about two weeks to do this.
O2 Shame on you.
Three weeks ago I asked, do I need to upgrade something, have somebody to come. No just upgrade.
O2 Leaders (or edit TBCMagic: Insult removed I don´t care) thanks for such a pleasant user experience and an user support.
The Wall of Shame:
