I am new to Germany and have bought at O2 Prepaid Surf Stick from Saturn. It worked for about a week or so, on and off, and then it stopped all together.







Although i have credit on the card and chose an option, i can no longer connect to the internet. I went to Saturn and they looked in their system and found the reason is O2 are not able to confirm my address. Apparently, a letter was sent to me and at the time my name was not written on our building's intercom. So the letter what returned. As a result, O2 decided they should disable my sim.



The Saturn salesman subsequently hit "update" on his system, without changing any of my details and said this simple action will trigger O2 to retry sending the letter. I am not convinced that this is how it works, but I took his word for it and waited for this supposed letter to come and for my SIM to be re-enabled.







One week later, and I have received nothing and the SIM is still not working.







I got a German-speaking friend to call the prepaid hotline for me and after waiting more than 40 minutes, we were disconnected and were not able to speak to anyone.





Short of buying a new SIM card for this surf stick, i do not know what else to do to make O2 enable my SIM card. i'm so frustrated so please, please, please help!



Jim