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Hello,

I have O2 DSL contract for 3 years now. My contract was supposed to end in December, 2018. To cancel auto renewal of my contract, I have sent a letter to O2 in the July, simply stating that, I want my contract to be terminated after December. I thought sending letter is enough and believed that the contract would be terminated. However, to my surprise, I discovered few days back that, the contract is renewed for another year. I would not be required this internet connection and paying for one more year would be too much for me as a student. Would you please tell me, how can I cancel my contract. I tried to call to the customer care. There is a long waiting time and at the end, the operator does not speak english at all. I am desperately seeking some help. Any help would be appreciated.



Thanking you

With kindest regards
Hello kati1g12,

I wanted to have a look into this but it seems like you are using a different email address in the forum then you use in your DSL contract, is that possible?

Where did you find the information that your contract period was renewed? You should find the information regarding your cancelation on your invoice.

Regards,

Lars
Hello O2_Lars,

Thank you for your prompt response. The minimum contract period in my O2 website was updated automatically from 2018 to 2019. Thats how I realized the renewal. The email address I used for my O2 subscription is XXXXXXXXXX. Please let me know, if you need any further information.



Thank you



Edit o2_Lars: This is a public ofurm. Please never post any personal information like email addresses or phone numbers.
Hello kat,

it is possible that the date is not properly updated in the online portal. Please have a look ta the invoice itself, if a cancelation was recieved it should have the deactivation date written onto it.

Regards,

Lars
Hello Lar,

Thank you for your reply. Unfortunately, it is17.11.2019 in the invoice.



Edit o2_Lars: Thsi is tsill a public forum. Please never ever post any personal information like phone numbers, customer numbers and so on, neither in text nor pictures.
Hello kat,

please remember that this is a public forum so please do not post any personal information here.

I will send you a private message that you wil lrecognize as a small letter symbol in the top right corner.

Regards,

Lars
Hello kat,

we were in touch via private message, I assume your questions have been answered :-)

Regards,

Lars

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