o2 Billing

Hello,

This is the case of False information from o2 people.

During my contract extension I was promised that Multi card will not cost me any extra money.

This will be same as the last contract which also didnt cost me extra.

But after 1 month of billing I discover that its costing 4,99.

After calling the customer care, first they accepted the problem but later called me back to tell that its not possible to refund the money.

This is clear case of fraud, as people from o2 promise something during contract extension and later dont deliver. 

As this contract extension took place on telephone the call is recorded and my question which was very clear and answer is also very clear.

I request to please check this recording.

By law they should give all the facilities which were promised.