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I bought a new O2 SIM card 2 weeks ago. I requested a transfer of my old number (Vodafone). Since then, nothing really happened. The O2 card was activated and it works. How long should I wait?
Hi @mdavid626,



welcome to the o2 community! :)



Which is the way you requested the transfer of your old number?

Currently, there is no transfer of your vodafone number to your current contract.



Best regards,

Jan.
Hey Jan, thanks for the answer.



I requested the transfer from the purchase form. It has a section about the transfer.
Hi @mdavid626,



thanks for your reply.



Is your Vodafone-contract already deactivated? If yes, since when?



Or is it an early porting before the end of your contract at Vodafone? In this case, you need to order the opt-in at Vodafone. Otherwise your mobile phone number at Vodafone cannot be transferred to o2 prepaid.



Additional information about the porting of your number, you get also here: https://www.o2online.de/service/vertrag-tarif/rufnummernmitnahme/



I hope I could help you with this information.



Loving greetings,

Tobias
So, I still don't understand what I have to do.




  1. I send a letter to Vodafone stating that I want to transfer my number
  2. I create a transfer request on o2.de

Is there anything else?



Why is this so complicated?
Hi @mdavid626,



thanks for your reply. You did everything correctly.



Did you already get a confirmation from Vodafone that your number is ready to be transferred to o2?



Without the release of your number at Vodafone, the early porting of your number will not be done.



Until now, we have no order for the porting of your Vodafone number.



Thanks for your cooperation.



Loving greetings,

Tobias
Hi @mdavid626,



did you already ask Vodafone concerning the porting of your number to o2?



I look forward to your reply.



Loving greetings,

Tobias

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