Skip to main content
Warum O2
Warenkorb
 Service
Gelöst

Number Portability Refused?

  • August 6, 2018
  • 10 Antworten
  • 235 Aufrufe
R
Besucher:in
I'm trying to port my two mobile numbers to a new provider, but both requests are being refused. I can't find anything in my o2 account page pointing to reasons why it is failing or what should I to do to fix them. How should I proceed?

Lösung von o2_Larissa

Hay hay risteli,

in case of porting the numbers before the contract ends you have to ask us for permission to do that. For your numbers i see no permit for it. I noticed the permission for both of your numbers.
The confirmation we´re sending via short message service. Please note that we charge a porting fee for each successfully ported number. How much you have to pay for it, you can read in our Preisliste.

Regards,

Larissa
    MariaMostrich

    10 Antworten

    o2_Larissa
    • o2_LarissaTeam
    • Team
    • Lösung
    • August 6, 2018
    Hay hay risteli,

    in case of porting the numbers before the contract ends you have to ask us for permission to do that. For your numbers i see no permit for it. I noticed the permission for both of your numbers.
    The confirmation we´re sending via short message service. Please note that we charge a porting fee for each successfully ported number. How much you have to pay for it, you can read in our Preisliste.

    Regards,

    Larissa
    R
    Besucher:in
    • risteli
    • Autor
    • Besucher:in
    • August 13, 2018
    Hello,

    unfortunately, it's not working yet: "Ihr bisheriger Anbieter hat den Portierungsantrag abgelehnt, da der gewählte Portierungstermin zu weit in der Zukunft liegt."This is for the xxx20 number.

    Best Regards,
    Cristian
    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • August 13, 2018
    Did you (i.e. the new provider) request that the number be ported immediately? The process is automated and any inconsistencies will cause it to fail.
    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    MariaMostrich
    R
    Besucher:in
    • risteli
    • Autor
    • Besucher:in
    • August 13, 2018
    Yes, the request was for an immediate port, since the contract was due to expire this month.
    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • August 13, 2018
    Then the problem will most likely be that there isn't enough time between the request and the date the contract ends (8 - 10 days minimum). In this case you should request the port for the day after the o2 contract ends.
    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    MariaMostrich
    R
    Besucher:in
    • risteli
    • Autor
    • Besucher:in
    • August 13, 2018
    I checked again the contract for the failing number - Vertragsende has now been set one year from now? What's going on?
    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • August 13, 2018
    Where? Online? The customer portal doesn't take termination into account so that wouldn't be an indication that the contract has been extended. It says so there, albeit in German. I assume you have proof that the contract was terminated with the correct period of notice?
    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    MariaMostrich
    R
    Besucher:in
    • risteli
    • Autor
    • Besucher:in
    • August 13, 2018
    Apparently, I received emails from O2 stating my cancellation will be one year from now, amazing - yet, in my first number the Vertrag is still 2018. This would explain why numbers cannot be ported?
    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • August 13, 2018
    So your termination was too late? If not and you have proof then there should be no problem. You say apparently. Did you not receive emails? How and when did you send in your termination? Check your last invoice as you should see the termination there.

    In any case: as long as the number has been released it can be ported at any time.
    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    MariaMostrich
    R
    Besucher:in
    • risteli
    • Autor
    • Besucher:in
    • August 13, 2018
    I have to assume it was too late, I thought that monthly contracts could be closed, well, in a month, not in one year. Apparently, it isn't so. Now I'm not even sure if the number is released or not, since I have no feedback from neither O2 nor the new provider, and I cannot see it in Mein O2.
    Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
    © Telefónica Germany GmbH & Co. OHG Telefónica