Skip to main content
Warum O2
Warenkorb
 Service
Frage

New HomeBox 6441 unable to enter pin

  • February 13, 2017
  • 2 Antworten
  • 288 Aufrufe
failedsitcom
Besucher:in
My connection date was on Friday (February 10th), the technician came and there were no issues. I connected the Homebox after the time specified in SMS, went through the manual set-up process, but after entering the PIN was given the following message:

"Es konnte keine Verbindung hergestellt werden, bitte wenden sie sich an die o2 Kundenbetreuung."

The info light is a constant red, however the DSL is on green. I tried a factory reset, but problem remains with the following status:

"Status der Erkennung des Zugangsnetzes

Himweis: Das Netz wurde nicht erkannt"

From that point I'm unable to proceed or provide my PIN.

I even connected a telephone to the Homebox, but am given the same message as before:

"Es konnte keine Verbindung hergestellt werden, bitte wenden sie sich an die o2 Kundenbetreuung."

When I check my online account, the DSL-Auftragsstatus is still on stage 4 (of 5): "Bereitstellung Ihres Anschlusses / Technische Geräte."

Thanks for your help.

2 Antworten

failedsitcom
Besucher:in
  • failedsitcom
  • Autor
  • Besucher:in
  • February 15, 2017
Okay,

I have now been waiting for a response to this question for more than 2 days, in that time I've tried contacting English support 3 times (between 11 and 3) and been unable to be put through to anybody who speaks English. The first time I was told I could be, and waited on hold for an hour before being cut-off.

I also reached out on Twitter for a response, and was told to send a Direct Message to them, and after an initial response asking me to make sure my cables were properly connected was given no further help in the past 21 hours.

@o2_DSL‌ @o2_Jessica‌

o2_Christian
Forum|alt.badge.img+19
Hi failedsitcom,

I see my colleagues have created a trouble ticket for you, and the bug could be fixed. Now, I see an active connection.

I hope everything is alright now.

Best,

Christian

Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
© Telefónica Germany GmbH & Co. OHG Telefónica