My connection date was on Friday (February 10th), the technician came and there were no issues. I connected the Homebox after the time specified in SMS, went through the manual set-up process, but after entering the PIN was given the following message:
"Es konnte keine Verbindung hergestellt werden, bitte wenden sie sich an die o2 Kundenbetreuung."
The info light is a constant red, however the DSL is on green. I tried a factory reset, but problem remains with the following status:
"Status der Erkennung des Zugangsnetzes
Himweis: Das Netz wurde nicht erkannt"
From that point I'm unable to proceed or provide my PIN.
I even connected a telephone to the Homebox, but am given the same message as before:
"Es konnte keine Verbindung hergestellt werden, bitte wenden sie sich an die o2 Kundenbetreuung."
When I check my online account, the DSL-Auftragsstatus is still on stage 4 (of 5): "Bereitstellung Ihres Anschlusses / Technische Geräte."
Thanks for your help.
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Okay,
I have now been waiting for a response to this question for more than 2 days, in that time I've tried contacting English support 3 times (between 11 and 3) and been unable to be put through to anybody who speaks English. The first time I was told I could be, and waited on hold for an hour before being cut-off.
I also reached out on Twitter for a response, and was told to send a Direct Message to them, and after an initial response asking me to make sure my cables were properly connected was given no further help in the past 21 hours.
@o2_DSL @o2_Jessica
I have now been waiting for a response to this question for more than 2 days, in that time I've tried contacting English support 3 times (between 11 and 3) and been unable to be put through to anybody who speaks English. The first time I was told I could be, and waited on hold for an hour before being cut-off.
I also reached out on Twitter for a response, and was told to send a Direct Message to them, and after an initial response asking me to make sure my cables were properly connected was given no further help in the past 21 hours.
Hi failedsitcom,
I see my colleagues have created a trouble ticket for you, and the bug could be fixed. Now, I see an active connection.
I hope everything is alright now.
Best,
Christian
I see my colleagues have created a trouble ticket for you, and the bug could be fixed. Now, I see an active connection.
I hope everything is alright now.
Best,
Christian
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