Hello,
I did a "Umzug", since I moved to a new place. However, I filled the "Rücksendung DSL-Hardware" but I did not receive the new "DSL" yet. Today I received an email about "Erinnerung Rucksendeauftrag" So I want to ask what should I do about it? Just neglect the email or not?
Thanks a lot for your help!
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So you still have a DSL contract but no connectivity at your new home?
How did you give notice about the relocation to O2?
Did you get a "Auftragsbestätigung" (confirmation of the order)?
Which time of activation at the new site is written there?
Do they say anything special about your account in the automatic sentences at
Kundenbetreuungs-Hotline
Telefon: 089 - 78 79 79 400
gemäß Tarif für Anrufe in das deutsche Festnetz.
Öffnungszeiten:
Mo-Fr 7.00-20.00 Uhr
Sa 10.00-18.00 Uhr
How did you give notice about the relocation to O2?
Did you get a "Auftragsbestätigung" (confirmation of the order)?
Which time of activation at the new site is written there?
Do they say anything special about your account in the automatic sentences at
Kundenbetreuungs-Hotline
Telefon: 089 - 78 79 79 400
gemäß Tarif für Anrufe in das deutsche Festnetz.
Öffnungszeiten:
Mo-Fr 7.00-20.00 Uhr
Sa 10.00-18.00 Uhr
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