when we signed the contract in the 12th month with o2 we agreed on a package with two numbers and the internet in the apartment. we received two numbers immediately and we waited for the internet for almost 3 months. since nobody wanted to talk to me with my wife and after the countless phone calls of the o2 greetings she sent to us, she contacted us for o2 because we have been waiting a long time. Soon the Internet came to us, we did not even set up or unpack the usb, and we started receiving an account for that usb of 25 euros a month. Again, we called it in the o2 shop, but the bill costs every month from 75 € plus 25 euros usb we did not ask for, but it was given from o2 and you can check it on the record and it has already been checked. Now we have to pray that the money we have taken for usb are returned to us, and of course no one talks English anymore. Please tell me if it's normal for me to pray for my money I gave and the error is yours, o2 is wrong and please you find the solution for the refund of my money because we called it I do not know how many times and always only transfer to another colleague or colleague and they are not finished the last four months are in question ie ie € 100 to be more precise thanks in advance and I hope the quicker answer name of contrack is Marina Iveljic Mehmedovic