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Hello,



I have a DSL 50mb contract for 2 years (ending August 2018).

I'm now moving to a new flat, and at the new address the 50mb/s connection is not available (max speed available with O2 is 12Mb).



Is it possible to request the Kundigung for this reason, and in case HOW? Does it have a penality fee?



Is available a customer service in english?



Really thanks in advance,



Simon



Hi,



in my opinion this is not possible, but for a offical answer please wait for an o2-worker @o2_DSL‌.



Greetz



Hi Jogi,

Thanks for your response! Actually... Is pretty weird that is not possible to close a contract... I would honestly stick with O2 IF THEY were able to provide me a 50mb or a 100mb connection... but looks is not available... and so... what should I do?... ☹️



Only high speed connection available at the new address is unfortunately TeleColumbus...



It is not possible, sorry.



Please have a look on our specification of service for your Produkt.



"O2 DSL Young: Das Produkt O2 DSL Young bietet eine Übertragungsgeschwindigkeit in einem Bereich zwischen 5.000 und 50.000 kBit/s Downstream und zwischen 500 kBit/s und 10.000 kBit/s Upstream."



Gruß



Stefan





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