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I signed up with the Junge Leute Tarife. In the previous months, I was correctly charged the appropriate amount agreed in the contract. However, I was sneakily charged with the incorrect amount this month. My tariff changed without any notification.



How can I get my tarife fixed?
Hi @oijuo,



thanks for your message.



I need to apologize that your bill is 5,00 € higher than expected this month.



The reason is that our billing system ignored the young people-discount. This will be corrected in your next bill.



Therefore, please wait for your next bill.



Thanks a lot for your understanding.



Loving greetings,

Tobias
Hi @oijuo,



I just wanted to inform you that you got a discount of 5,00 € on 16th October 2018.



This means that you now have a credit of 5,00 € and will be considered with your next invoice.



I hope that everything is fine now for you.



Loving greetings,

Tobias

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