Skip to main content
Warum O2
Warenkorb
 Service
Gelöst

Junge Leute Tarife

  • October 15, 2018
  • 2 Antworten
  • 106 Aufrufe
O
Besucher:in
I signed up with the Junge Leute Tarife. In the previous months, I was correctly charged the appropriate amount agreed in the contract. However, I was sneakily charged with the incorrect amount this month. My tariff changed without any notification.

How can I get my tarife fixed?

Lösung von o2_Tobias

Hi @oijuo,

thanks for your message.

I need to apologize that your bill is 5,00 € higher than expected this month.

The reason is that our billing system ignored the young people-discount. This will be corrected in your next bill.

Therefore, please wait for your next bill.

Thanks a lot for your understanding.

Loving greetings,
Tobias

    2 Antworten

    o2_Tobias
    • o2_TobiasTeam
    • Lösung
    • October 17, 2018
    Hi @oijuo,

    thanks for your message.

    I need to apologize that your bill is 5,00 € higher than expected this month.

    The reason is that our billing system ignored the young people-discount. This will be corrected in your next bill.

    Therefore, please wait for your next bill.

    Thanks a lot for your understanding.

    Loving greetings,
    Tobias
    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    o2_Tobias
    • o2_TobiasTeam
    • October 25, 2018
    Hi @oijuo,

    I just wanted to inform you that you got a discount of 5,00 € on 16th October 2018.

    This means that you now have a credit of 5,00 € and will be considered with your next invoice.

    I hope that everything is fine now for you.

    Loving greetings,
    Tobias
    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
    © Telefónica Germany GmbH & Co. OHG Telefónica