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In need of English support regarding contract

  • October 4, 2018
  • 4 Antworten
  • 204 Aufrufe
T
Besucher:in
Hi all,

I urgently need to speak with someone in English regarding an order I made earlier this week for a contract and phone with o2.

I was asked to for an alternative payment method via the o2"Alternativ-Angebot zu Ihrer Bestellung", which I did fairly quickly, but did not receive any sort of confirmation or tracking number or anything from o2 after doing so.

I wold really appreciate any help with this. Thank you.

Lösung von o2_Tobias

Hi @tobi.o,

I just wanted to ask if your IPHONE XS 64GB, SPACEGREY has already arrived?

Is everything fine now?

As I see, also your sim-card has already been activated.

If you still have any questions, please feel free to contact our English community.

Loving greetings,
Tobias

    4 Antworten

    o2_Tobias
    • o2_TobiasTeam
    • October 6, 2018
    Hi @tobi.o,

    thanks for your message. You are here in our English community. You can ask any questions that you have in English.

    As I see, you ordered the IPHONE XS 64GB, SPACEGREY. Hopefully you payed the amount of the alternative offer by using the link of the e-mail, did you?

    When did you pay the amount?

    As soon as we get the payment, we will activate the delivery for the mobile phone.

    I hope that I could help you with this information.

    Loving greetings,
    Tobias
    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    T
    Besucher:in
    • tobi.o
    • Autor
    • Besucher:in
    • October 6, 2018
    Hi @o2_Tobias, thanks for your help. Yes I made the alternative payment using the link sent in the email from o2, but following that I didn't receive any confirmation from o2 for some days.

    I only just got my WSHW number recently so does that mean the delivery has been activated?
    o2_Tobias
    • o2_TobiasTeam
    • October 6, 2018
    Hi @tobi.o,

    thanks for your quick reply.

    I just forwarded the request for delivery to our delivery department.

    Therefore, I would like to ask you for some patience.

    Loving greetings,
    Tobias
    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    o2_Tobias
    • o2_TobiasTeam
    • Lösung
    • October 10, 2018
    Hi @tobi.o,

    I just wanted to ask if your IPHONE XS 64GB, SPACEGREY has already arrived?

    Is everything fine now?

    As I see, also your sim-card has already been activated.

    If you still have any questions, please feel free to contact our English community.

    Loving greetings,
    Tobias
    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
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