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My partner keeps getting a bill for a internet service that was never provided. The internet connection was never made, no contract was signed but he still keeps getting an invoice on his email. He does not even live there anymore. He does not even live in Germany.



This is really not acceptable. It's impossible to get in touch with the customer service to sort this out.
Hi @Kaja123,



thanks for your message.



In order to help you, I just have sent a private message from o2_Support to you.



Please reply to this private message.



Thanks a lot.



Loving greetings,

Tobias
Hi @Kaja123,



everything is clarified now.



If you have any further question, just contact our o2 Community.



Loving greetings,

Tobias

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