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Hello O2 team,



I was wondering how I am supposed to terminate my contract  with o2 as soon as possible.



I have already left Germany and I haven't requested any issuance of deregisteration letter from the place where I lived in Germany.



The only proof that I have is a residence registration form in my country and a flight ticket evidencing that I have come back to my country.



I also marked termination on your website which I needed to call a certain number, but I have no idea what the automated voice teller was saying to me as everything was in German, and I just pressed some random numbers, wishing for getting in touch with any staffs with no avail. Also, in the meantime, I have lost my German O2 simcard, so I think that should be another problem when calling to this number as it is said on the website that I need to call with my German phone number.



Is there a way how this can be handled via email or a phone call where  I can directly reach any of your staffs? If not, please let me know how I can handle this under my current circumstance. Thank you.



My email address is xxxxx









​editiert von Tom__: Emailadresse entfernt, Datenschutz, edited by Tom__: e-mail address removed, for reasons of data protection











Hello @claof19‌,



that sounds like a tricky thing.



I will try to get some information if we can do it without the deregistration.



Please send me the forms that you have (pictures of it) to our private Support User @o2_Support‌.



I explain you now how you can attach pictures:



- in the right corner above you click on your username. In the new window you click on "Mein Stream und Aktivitäten" which means my stream and activities







- in the new window on "Mein Stream"







- right side above there you have to click on "Nachricht senden" (= sending a message)







- as "Empfänger" addressee you put in o2_Support and right next to the "Absenden" (sending) button you find the icon for attaching a picture







Everything else we will settle in the private message.



Kind regards,



Jessica ☺️



Hello Jessica,



Thank you for your reply. I just sent two documents to O2_support.



I hope this can be solved as soon as possible so that I can stop paying for the fees that I am not using anymore.



Please let me know if you need anything more. You or any of your staffs may call me anytime at +xxxxxxxxxxxx as well. And let me know once this is finished so that I can remove my remaining balance from my German bank account.



Thank you.



Edit o2_Jessica: Deleted phone number. Data privacy!



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