I want to terminate my contract as soon as possible?

Hello O2 team,

I was wondering how I am supposed to terminate my contract  with o2 as soon as possible.

I have already left Germany and I haven't requested any issuance of deregisteration letter from the place where I lived in Germany.

The only proof that I have is a residence registration form in my country and a flight ticket evidencing that I have come back to my country.

I also marked termination on your website which I needed to call a certain number, but I have no idea what the automated voice teller was saying to me as everything was in German, and I just pressed some random numbers, wishing for getting in touch with any staffs with no avail. Also, in the meantime, I have lost my German O2 simcard, so I think that should be another problem when calling to this number as it is said on the website that I need to call with my German phone number.

Is there a way how this can be handled via email or a phone call where  I can directly reach any of your staffs? If not, please let me know how I can handle this under my current circumstance. Thank you.

My email address is xxxxx




​editiert von Tom__: Emailadresse entfernt, Datenschutz, edited by Tom__: e-mail address removed, for reasons of data protection