Skip to main content
Warum O2
Warenkorb
 Service
Frage

I've moved out of Germany, sent back everything t O2, including an abmeldung, but have never heard back

  • February 15, 2018
  • 3 Antworten
  • 79 Aufrufe
Renaud
Besucher:in
Hello, 

I have followed the procedure described on your forum for moving out of Germany. I have written and sent a letter in which I allow you to take 3 month lump sum, have sent all the material back to you, as well as a copy of my abmeldung. Still, I haven't hear anything back and you keep taking money out of my account. 

Could you please answer me or provide me with a way to contact you?

    3 Antworten

    o2_Jessica
    • o2_JessicaTeam
    • Team
    • February 16, 2018
    Hi Renaud,

    are you talking about a mobile contract or DSL?

    Kind regards,

    Jessica

    Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
    Renaud
    Besucher:in
    • Renaud
    • Autor
    • Besucher:in
    • February 16, 2018
    Hi Jessica. Thanks for your answer. It is a DSL contract Kundennummer DE15030771.

    I wrote to cancel the contract in advance 6 months ago, but received the reply that I had to wait to have an abmeldung, then send everything back.

    End of January, when we left Germany, I sent back all the material to you. Then, once I received an abmeldung, I sent you a copy of it (from the UK) as well as a letter authorizing you to take 3 months from my account. 

    Renaud

    o2_Jessica
    • o2_JessicaTeam
    • Team
    • March 28, 2018
    Hello Renaud,

    I got the information of my colleagues that your tariff got deactivated already, and that the last open amount is 26,80€. ☺️

    Kind regards,

    Jessica

    Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
    Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
    © Telefónica Germany GmbH & Co. OHG Telefónica