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Hello, 



I have followed the procedure described on your forum for moving out of Germany. I have written and sent a letter in which I allow you to take 3 month lump sum, have sent all the material back to you, as well as a copy of my abmeldung. Still, I haven't hear anything back and you keep taking money out of my account. 



Could you please answer me or provide me with a way to contact you?



Hi Renaud,



are you talking about a mobile contract or DSL?



Kind regards,



Jessica



Hi Jessica. Thanks for your answer. It is a DSL contract Kundennummer DE15030771.



I wrote to cancel the contract in advance 6 months ago, but received the reply that I had to wait to have an abmeldung, then send everything back.



End of January, when we left Germany, I sent back all the material to you. Then, once I received an abmeldung, I sent you a copy of it (from the UK) as well as a letter authorizing you to take 3 months from my account. 



Renaud



Hello Renaud,



I got the information of my colleagues that your tariff got deactivated already, and that the last open amount is 26,80€. ☺️



Kind regards,



Jessica



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