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I have a contract which is going to ending in the coming months. The thing is I had canceled it last year. I received a mail saying I need to call a number to cancel it. I did the same but yet it is to be canceled. Now I need to cancel it, but the contract is in my friend's name who has left the country for good. But I am paying the bill. How do I cancel the contract? as I am too planning to move back!



Regards,



Chetan 



0176 xxxxx452



Cancelation confirmation mail received from O2 in 2016 



Kündigung vormerken

Hallo xxxx,

Wir haben Ihre Kündigungsvormerkung für eine fristgerechte Kündigung zum nächstmöglichen Zeitpunkt Ihres Vertrages mit der Rufnummer: 49176 xxxxx452 am 29.07.2016 entgegen genommen.



Bitte beachten Sie, dass die Kündigung erst durch Ihre telefonische Bestätigung gültig ist.




  • Sie haben 10 Tage Zeit, Ihre Kündigungsvormerkung telefonisch zu bestätigen. Sollten Sie sich innerhalb dieser Frist telefonisch nicht melden, so verfällt Ihre Vormerkung und der Vertrag läuft weiter.
  • Der Zeitpunkt des Anrufs ist ausschlaggebend für die Einhaltung Ihrer Kündigungsfrist.
  • Bitte halten Sie für die telefonische Bestätigung Ihre vierstellige persönliche Kundenkennzahl bereit. Sie finden diese auf Ihren Vertragsunterlagen oben rechts.
Sie erreichen uns unter:



040 - 51 900 66 58



(Kosten abhängig von Tarif und Netz. Es gilt der vom jeweiligen Anbieter ausgewiesene Preis für einen Anruf ins deutsche Festnetz)



edit by Sächsin: Phone number anonymous, data protection



Hello,

Did you call after the online reservation of the termination because also there?
Cancel notice



Hello ....,

We have received your notice of termination for a timely termination at the next possible date of your contract with the call number: 49176 xxxxx452 on 29.07.2016.



Please note that the cancellation is only valid through your telephone confirmation.

• You have 10 days to confirm your cancellation notice by telephone. If you do not telephone within this period, your reservation will be forfeited and the contract will continue.

• The time of the call is crucial for compliance with your notice period.

• Please provide your four-digit personal customer code for telephone confirmation. You will find this on your contract documents in the upper right corner.



You can reach us at:



040 - 51 900 66 58



(Costs depending on tariff and network) The price stated by the respective provider applies to a call to the German landline Network)
If you did not call, the notice of cancellation was not effective!It is more problematic, however, that you are not a contract holder and thus can not terminate the contract at all.Please be patient, until an o2-moderator reports here in the thread and can say more about the situation.
Thanks for the reply. The letter was signed and sent by my friend itself, not by me. Later, we did call them within the said time. The customer care lady asked us for a pin which was on the contract and we gave it to her and she even confirmed us that it will be canceled. But, unfortunately, I am paying more 20 euros than I used to pay from past 1 year. Hope they'll do it this time!!



Hi @chetan‌,



I just checked your account and can herewith confirm that your contract will be deactivated on September 16th.



Furthermore you said you are currently paying 20 € more each month than you did last year. This is due to a discount that was deactivated in September 2016 as agreed upon at the time.



Kind regards



Nicolas



Thank you very much for confirmation, Mr. Nicolas! 



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