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Hi.



I've received a bill and first of all I don't understand why it is over 100 Euro when my tariff is unlimited for 60/month. Second, I cannot check it at all.




  1. If I click "Rechnung einsehen" in my email, the page does not open. In Chrome it is "ERR_TOO_MANY_REDIRECTS". Removing cookie as suggested, do not change anything. In IE it won't open at all.
  2. If I just go to "https://www.o2online.de/", then log in and click "Mein O2" then "Rechnung & Guthaben", it redirects me to https://hilfe.o2online.de/ that's all. From there if I click "Mein O2" it does nothing but just refreshes that page again. Same in any browser.
  3. I cannot install your "Mein O2" app on my LG Nexus 5x, google play shows that device is not supported. Really, guys? Not supported? What IS supported in that case?

I'm quite disappointed in the poor quality of service.
Dear @OlegN,



I have sent you a direct message via our o2_support account regarding this matter.



Best regards,

Jan.
Thank you however it does not answer 3. Why my google phone cannot install your app.
Dear @OlegN,



thank you for providing your personal data, we were able to find you in our database.



The bill you received is the first bill of your contract which means that the first month as well as the one-time installation fee of 39.99 EUR will be charged, that's why the amount is at roundabout 100 EUR this time.



You could try to log in by starting from www.o2.de instead, your personal Mein o2 area is already visible in our systems.



Regarding the app, the LG Nexus 5x is supported, maybe an update is necessary? If it doesn't work on your phone, you can also send feedback on the app's website.



Best regards,

Jan.
o2.de forwards me to https://www.o2online.de/ and therefore no difference. Same issue. Cannot check my bill.



Regarding the App, it is always up to date. I update it immediately when a new update is available.

I cannot leave any comment for the app because the browser on the laptop shows that is is 'incompatible' and my phone does not see the app in google play at all.
Hi @OlegN,



can you please check again if you can now open your invoice?



Hopefully, it now works as it should.



If not, please let me know.



Loving greetings,

Tobias
No changes.
Hi @OlegN,



I regret that you cannot check your invoice.



In order to check the issue in detail for you, please send us a screenshot with the error code. I will then forward the screenshot to our technical department.



Thanks a lot.



Loving greetings,

Tobias

Hi @OlegN,



thanks for the screenshot. I forwarded it now to our technicians.



Thanks for your patience.



Loving greetings,

Tobias
Hi @OlegN,



thanks for your patience.



We now examined your issue.



Can it be that you have never registered yourself on our o2 website?



Please find here an instruction to do so: https://hilfe.o2online.de/english-o2-community-43/managing-your-account-online-457907



I hope I could help you with this suggestion.



Loving greetings,

Tobias
Hi @OlegN,



is everything okay now? Can you see your invoices on our website "Mein o2" after having registered yourself?



I look forward to your feedback.



Loving greetings,

Tobias

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