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I bought a postpaid O2 sim card on October 2016. I was told that my monthly bill would be 7.5 Euros.

  • March 23, 2017
  • 6 Antworten
  • 155 Aufrufe
Nayeem11
Besucher:in
Hello! I bought a postpaid O2 sim card on October 2016 from an O2 vendor at Neuer Markt, Rostock. I was told that my monthly bill would be 7.5 Euros. However, from January 2017 onwards my bill has been increased to 9.99 Euros. Wanted to know the reason.

monthly bill‌. Mob No: 0176xxxxxx13. Email: mailto:xxxxxx_xxxxx@yahoo.com

______________

Edit o2_Jessica: Deleted personal data information. Data privacy.

Lösung von o2_Jessica

Hello Nayeem11,

it is correct the combination benefit is only possible when you have a second tariff.

In your case that benefit got deactivated at the 12th of December as a correction of the system which checks the combination tariffs, if everything is correct or not.

In your case, because you signed the contract in the shop, and everything is like that in the contract papers (7,50€ for 24 months) I'll activate the benefit for you again now. Not the combination benefit, but a "normal" benefit of 2,50€.

Since December you didn't have the benefit 3 months, so I'll also make a credit of 7,50€ for the last three months as well, which you'll find on your next invoice. ☺️

Kind regards,

Jessica

6 Antworten

Sächsin
Legende
  • SächsinLegende
  • March 23, 2017
If you pay 9.99 €, your tariff is surely the "o2 Blue Basic". Do you have yet another contract at o2? If not, you can not take the combination advantage of 2.50 €.



An die Experten und Mods o2_Jessica : Bitte Daten des TE anonymisieren.

Politik: ein Streit der Interessen, der sich als Wettstreit der Prinzipien ausgibt. Ambrose Bierce ------ Der Kluge lernt aus allem und von jedem, der Normale aus seinen Erfahrungen und der Dumme weiß alles besser. Sokrates --------- Nein, ich bin kein Fußabtreter!
Nayeem11
Besucher:in
  • Nayeem11
  • Autor
  • Besucher:in
  • March 23, 2017
Yes the contract mentions basicpush16 as the campaign name in the voucher segment. It also mentions there will be a combination advantage of 2.5 Euros every month for 24 months which is the duration of the contract. Also between the months October and December 2016 only a monthly amount of 7.5 Euros was deducted. This new monthly bill of 9.99 Euros only started from January 2017. Could you kindly let me know what I can do to fix this?

Sächsin
Legende
  • SächsinLegende
  • March 23, 2017
The combination benefit is only granted if you have another viable contract at o2 ... do you have one? If not, your contract will continue to cost you 9.99 € per month.

In November and December, it was highly unlikely that the combined discount would be paid to you, and that was then regulated from January.

The best you wait until an o2-Moderator here in the thread reports ... the more can you tell
Politik: ein Streit der Interessen, der sich als Wettstreit der Prinzipien ausgibt. Ambrose Bierce ------ Der Kluge lernt aus allem und von jedem, der Normale aus seinen Erfahrungen und der Dumme weiß alles besser. Sokrates --------- Nein, ich bin kein Fußabtreter!
o2_Jessica
  • o2_JessicaTeam
  • Team
  • Lösung
  • March 28, 2017
Hello Nayeem11,

it is correct the combination benefit is only possible when you have a second tariff.

In your case that benefit got deactivated at the 12th of December as a correction of the system which checks the combination tariffs, if everything is correct or not.

In your case, because you signed the contract in the shop, and everything is like that in the contract papers (7,50€ for 24 months) I'll activate the benefit for you again now. Not the combination benefit, but a "normal" benefit of 2,50€.

Since December you didn't have the benefit 3 months, so I'll also make a credit of 7,50€ for the last three months as well, which you'll find on your next invoice. ☺️

Kind regards,

Jessica

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
Nayeem11
Besucher:in
  • Nayeem11
  • Autor
  • Besucher:in
  • March 28, 2017
Thank you very much for your help Jessica! I really appreciate it ☺️

o2_Jessica
o2_Jessica
  • o2_JessicaTeam
  • Team
  • March 28, 2017
You're welcome! ☺️

I'm happy that I could help you!

Enjoy your evening,

Jessica 

Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
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