Skip to main content
Warum O2
Warenkorb
 Service
Hello support system,

I am being charged for a service I did not request or use, and I would like to know if it is possible to change that from my bill, and to cancel it if possible. The services I am not using and being charged for are: Games flat, Napster music flat, and O2 protect complete flex.



Thank you for your help!
Hello @gbmaleja



thank you for your request.



If you want i am able to cancel the flatrates for you to the following day. Do you want to cancel them all? Games Flat, Napster and o2 protect?

Please tell me exactly the flatrates/options, which you want to cancel.



Regards

Michael
Hi Michael,



I would like to cancel all 3: Games Flat, Napster and o2 protect.



Thank you for your help!
Hello @gbmaleja



thank you for answering.



As wished, i canceled all three flatrates for you by tomorow.



You are welcome



Regards Michael
Hi @gbmaleja



if there are any questions left, you are welcome.



Regards Michael

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica