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I switched the sim in my 2.5 year old phone from a Giffgaff to an o2 Prepaid s when I moved to Germany. It works fine there with internet and everything. However when I go back to England I have loads of problems with my phone. On restarting my phone I might get signal and internet for one or two minutes and then it disappears but most of the time I don't get anything at all. And then there's nothing and my phone says emergency calls only. What do I need to change for it to work when I'm abroad? I can't say if it's everywhere abroad or just England as I haven't travelled with it yet.

Thanks in advance 🙂
Have you tried selecting a different network manually? There is a possibility that your SIM is not activated for use abroad, but then you shouldn't even get a signal for a few minutes.
Dear @Janaach ,



First of all, welcome to our forum. Nice that you have found the way to us. :-)



to help you, I need your phonenumber and your four-digit personal customer key, to legitimate you. I'll write to you from the o2_Support.



Do you have any questions about using our community? Then take a look at Dein Einstieg in die Community . There you will find all the information you need!



Kind regards,

Andrea
Dear @Janaach ,



I am still waiting for a reply on my private message to you. Is your concern resolved?



Kind regards,

Andrea

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