Hi Javier.



Thanks for your feedback. To cancel via letter or fax is quite common in Germany. This is because not long ago it was a requirement by law to send a physical, signed text to end a contract. Many processes still use this form because it's still part of many, partially pre-defined, contracts. Maybe this will change in the future. Untill then, we can only offer the contact channels given on the form linked below.



We do offer a special process for cases like yours. If you hand in a German deregistration and a proof of the foreign stay, we can end the contract immediately for a fee of three monthly charges.



If you haven't got a German deregistration, please contact the town office of the town you lived in. The "Bürger Büro" or "Einwohnermeldeamt" should offer a copy.



A proof of a foreign stay could be a foreign registration. In countries without registration system, you can hand in a copy of your rental or employment contract.



To cancel and grant your permission to charge the fee, there is a form:

http://g.o2.de/aok-ausl-eng



Best regards,

Niko

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