I toke the day off today in order to solve my Vdsl performance and decided to contact O2 service support to unsuccessful solve my problem:



I am O2 client since 2013, with personal details:



- Kundenummer:  DE05405610



- Product: O2 DSL M (16 MB) + Speed option (50 MB)



For long time, O2 was able to provide full service:

Since December, that O2 is providing only 16MB

So, today, I had the chance to expose my problem, confirmed by the Contract team that gently pass me to the tech team, that open a ticket to check my internet quality:

After receiving the result of the tech checkup my connection is still with the same performance as before, what it only means that O2 is not having in attention the supplement package I am paying to be able to get 50 MB service as contracted.



There is any other way to be able to solve this issue, without the all nightmare to call again the customer service support, or is this a legal reason to cancel the contract due the fact O2 is not providing the service contracted?



Thanks,