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I have the tariffe "Free S Flex" for mobile phone. I will leave Germany on 16th August and I need to close my contract. What do I have to do?



Thank you in advance,



M



Hello,



you can do it online (after that you have to call a phone number!) or send a letter or a fax.



Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg



FAX: 01805 571766



Best wishes,



Alex



Thank you. About the first option, doing it online:



 - should I first do the procedure and then call the number? Or should I call the number and then do the online procedure?



- What's the phone number?



- What's the website?



Thank very much you for your helping,



Best regards



M



I'm sorry, I think my answer is too late now.



You have to log in to your "Mein o2"-Account with your mobile phone number and password. Then you can do this procedure online. You will see the phone number while doing this.



Best regards,



Alex



I suppose you want to cancel your contract before the end of its term. In this case please forget the hints above. You should send in the following form: https://static2.o9.de/blob/12985648/v=2/Binary/kuendigung-umzug-ins-ausland-download.pdf and  attach pieces of confirmation that you really go abroad. What certificates are needed and how much of fees you will have to pay can be read in the form.



Hello @micheleporcelluzzi,



as I can see you did cancel your contract by now, it is set to be deactivated on September 2nd.



Kind regards, Nico



o2 Free - Freedom is limitless



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