Skip to main content
Warum O2
Warenkorb
 Service
Gelöst

How can I reset my password

  • March 5, 2019
  • 1 Antwort
  • 227 Aufrufe
J
Besucher:in
I'm an O2 DSL client.

Apparently, I need some 4 digit code to reset my password and access my online account. I have no recollection to ever set such code. I remember a support code, but that is not 4 digits.

How can I have my access restored?

Lösung von o2_Lars

Hello @JoseSa,
you have chösen the four digit "Persönliche Kundenkennzahl" as you ordered this contract. If you do not know it at all and it is an urgent matter you can contact customer service via chjat or phone and they are able to send this number to you by mail.
Regards,
Lars

    1 Antwort

    o2_Lars
    • o2_LarsModerator
    • Moderator
    • Lösung
    • March 8, 2019
    Hello @JoseSa,
    you have chösen the four digit "Persönliche Kundenkennzahl" as you ordered this contract. If you do not know it at all and it is an urgent matter you can contact customer service via chjat or phone and they are able to send this number to you by mail.
    Regards,
    Lars
    ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
    Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
    © Telefónica Germany GmbH & Co. OHG Telefónica