Hello cameornandleanne,



for cancelling the DSL contract because of moving abroad you have to follow the next steps:



- write a cancellation letter with the reason of moving abroad, the deactivation date that you wish for and all the information of your account (formless)



- attach the following forms as well: deregistration form of your current place of residence, registration form of your new place of residence abroad, letter of agreement that o2 is allowed to charge a 3 months basic fee as a replacement



- your also have to send back your router. For that one you can generate a retour ticket here:



https://dsl-retoure.o2online.de/start/Dashboard/Index 



Keep in mind that all of this is not done in just two weeks. It takes some time.



Kind regards,



Jessica

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I forgot to write the address where you have to send the cancellation form to.



Here it is:



Telefónica Germany GmbH & Co. OHG

Postfach 60 09 40

22209 Hamburg

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