Does anybody here speak English? My problem is that I bought an LG G4 on contract from an O2 store in Kaiserslautern in December 2015 however in October 2016 the phone died completely. Knowing this was a known problem with the phone i took it back to the store i bought it from only to be told that the serial number on my phone was not the one they had on record. This is strange as this is the phone they gave me. After being told there was nothing they could do I left. However I went back last week to speak again only to be told the same thing. I checked the box my phone came in and yes the IMEI and serial number are different from my phone. The person in the store also told me there is no record of the serial number of my phone on the O2 computer. Now i know that this is the phone they gave me. I am still paying for this phone until next December. Also I have insurance but that obviously is no good if the phone doesnt match. They have accused me of changing the phone. why would i do that? If i broke the phone i would just claim on my insurance as opposed to buying a new one for hundereds of euros. Can anybody help me?