Why does the shop operator in Alexanderplatz (Berlin) charged me 25 eur for 10 eur prepaid SIM-Card? Like he said: "10 eur for package and 15 for plastic" oO Is it legal? Operation was at 16 May from 19:20 PM to 19:38 PM. He billed my sim-card and under the table he billed some head-phones. He didn't give me the final paper bill for cash operation. After that i discussed it outside the shop with my coworker, shop-operator heard it, went out and gave me the headphones with phrase like: "I forgot to give you a present! when you buy prepaid sim-card - headphones free!". I've got them unpacked, can i return them? And where can i write about such strange behavior?
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You should take into consideration to go the next police station. If the shop really acted this way, they committed an offence.
Apart from this you could write a letter to o2 and complain. o2 collects such complaints and if there are several of them they will take measures against such shops which have a contract with o2.
The headphones surely won't be changed by o2, as you "bought" them from a shop. These shops are independent from o2 and earn their money by selling mobile contracts, mobiles and gadgets.
Apart from this you could write a letter to o2 and complain. o2 collects such complaints and if there are several of them they will take measures against such shops which have a contract with o2.
The headphones surely won't be changed by o2, as you "bought" them from a shop. These shops are independent from o2 and earn their money by selling mobile contracts, mobiles and gadgets.
I don't think that I'll be able to proof my position to police officers. And also it will take so much time for 15 eurs =/
But i'll complain with O2. Because it was their official store on Alexanderplatz (Berlin). And I guess they've got camera records and cash machine logs to check it.
But i'll complain with O2. Because it was their official store on Alexanderplatz (Berlin). And I guess they've got camera records and cash machine logs to check it.
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