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Hello,



I finished my contract on June 15th and returned my router. So far no problem. But I received an email on June 29th from o2 telling me that they owe me 19,99 €. But I still do not see anything on my bank account.

Could you help me and tell me how to take this money back please?



Thanks!



Hello again,



No one had the same problem please?

I can't connect to my online account anymore because I'm not an O2 customer anymore, and it is really complicated for me to call the hotline in german.

Any help will be really appreciated!



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