DSL speed is under the minimum limit

Dear Sir/Madam,

I called you for three times and every time the phone was closed while I am speaking, I don't know why!! I can't just keep calling and waiting for 30 minutes until somebody answer me! sorry but it is really hard.

I have monthly contract with 16 Mbit/s but the maximum speed in my suburb is just 6 Mbit/s but at my home it is just
0.27 Mbit/s for downloading " I don't know why?? I have this connection from one week and it is like that from the first day.

Please answer me as soon as possible.

I have attached the file with the speed measurement.

Thanks in advance.

Alswied

Kundennummer: DE16365587