Hello.



I've recently ordered a DSL service for my apartment via de o2 site. Everything went normally and I created an account with my email address. Afterwards I was able to login and see my order details in the o2 website.



However a few days later, when I went to check again for my technical visit date, I was not able to login again. At all. The site claimed my credentials were invalid and attempting to reset my password resulted in similar errors. I had to create another account (with the same email address, by the way) in order to be able to post this question.



I have no idea what went wrong. I have no idea if I still have an appointment. I have no idea if I'll be charged for the services I ordered. I do have two confirmation emails with some order details which I can provide if requested.



As you can imagine I'm pretty annoyed that I'm already frustrated with o2 before even becoming a customer, and I'd love to get some details on the status of my order.



Any help is greatly appreciated. Kind regards,

– Bruno