DSL router not received

Hello, 

I registered for O2 DSL on 11.12.17. I received an email informing me of the technician appointment on 02.01.18. The technician came and he managed to set-up the line but meanwhile I didn't receive the router to test it. I try to call the hotline almost everyday now but they refuse to help me in English. 

 

I also can't access my O2 online portal to check the status of the router. I use the same telephone number that I registered with but I keep getting a message that the number is wrong. 

 

I went to O2 shop nearby and the employee there managed to access my account (First name: Dina, Last name: Hussein Ali) but he said I can't track the router and the system doesn't provide any information about it.

 

My problems are: 1- I don't know if the line is already activated or not. 2- I didn't receive my router and I can't track it. 3- I can't access my O2 online. BUT the technician already came to my apartment and he managed to set-up the line.

 

Can anyone please help? 

 

Dina