Hello @PavelMakin,

I had a look at your coinnection. You are connected to a VDSL port that can and will reach 50MBit/s.

How are your devices connected to the DSL router? Are you using a wireless connection via wifi? If yes, please connect a computer via LAN cable and check the speed again, I recommend using this speed test.

If you recieve the full speed via LAN cable you will find several hints and tips to improve your wifi connection here.

I hope, this helps.

Regards,

Lars

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Dear @o2_Lars



Thank you for your answer, I've remeasured via cabel(only one device was connected), but result was basicaly same. Is there any other sollution for my problem?



Regards, Pavel Makin

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Hello @PavelMakin,

the router is connected with the cable that came with the router? There is no additional cable or hardware like for example a DSL splitetr between the router and the TAE wall plug?

The speed indeed is quite low for this connection, since we ordered a 50MBit/s conection from the local provider and that connection has been delivered...

Regards,

Lars

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Hello @o2_Lars

There is direct wire from wall plug(DSL) to a router, there are no visible hardware in the house. Speed was like that all the time, hope to find a solution



Regards, Pavel Makin

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Hi @PavelMakin,

hm, in this case we unfortunately reached a point where we can not help you further here in this forum, since a technical trouble ticket is necessary. The connection itself is not very stable and resulting from this disconnects you may experience a low speed.

I recommend to call the technical service, you will find the phone number under step two here. Please call from a mobile since a restart of the router may be necessary in this call. If you do not speak any german I recommend to call with a friend of yours who does because we can not promise that you will reach an english speaking agent.

Regards,

Lars

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