Skip to main content
Warum O2
Warenkorb
 Service
Hallo o2 community,



My name is Sreenivas Ramakrishnan. I am a student and I ordered o2 DSL M Flex on 04.11.2017 at Tübingen o2 shop and it was activated on 29.11.2017. When I check my online portal it says hardware has been dispatched and it will send the hardware before the activation but still I did not receive the DSL hardware. When I went to o2 shop they say they have some bug in the system and they itself do not know when it will come. I am very frustrated with this kind of reply from o2. Please help me with this situation and its so annoying not having internet for days. I want to know when will I receive the DSL modem ?



Thanks and regards,



Sreenivas Ramakrishnan.



Hello Sreenivas,



please check in your online Portal whether all 4 adresses are correct.



Then call



Kundenbetreuungs-Hotline

Telefon: 089 - 78 79 79 40 0

gemäß Tarif für Anrufe in das dt. Festnetz.



Öffnungszeiten:

Mo-Fr 7.00-20.00 Uhr

Sa 10.00-18.00 Uhr

So geschlossen



and ask where the router is now.



Better do not post any screenshots with your personal data any more. This Forum is open to everybody.



Hello RudiRatschlag,



I also have a similar problem. I registered for O2 DSL on 11.12.17. I received an email informing me of the technician appointment on 02.01.18. The technician came and he managed to set-up the line but meanwhile I didn't receive the router to test it. I try to call the hotline almost everyday now but they refuse to help me in English. 



I also can't access my O2 online portal to check the status of the router. I use the same telephone number that I registered with but I keep getting a message that the number is wrong. 



I went to O2 shop nearby and the employee there managed to access my account (First name: Dina, Last name: Hussein Ali) but he said I can't track the router and the system doesn't provide any information about it.



My problem is: 1- I don't know if the line is already activated or not. 2- I didn't receive my router and I can't track it. 3- I can't access my O2 online. BUT the technician already came to my apartment and he managed to set-up the line.



Can you please help? 



Dina



Are you sure, that a router was ordered with the DSL contract? Which modell ?



Yes! I HomeBox 2 router is ordered with my contract. And the contract opening is as soon as possible. So it sould be active by now (I registered 11.12.17 already)



Hi @DinaAli,



i need a phone-number or your customer-ID or something to find you in our systems and to find the error (or sent another box).



Please do not post anything here. You have to keep your private data save!



Try this way:







Change your profil - Profil bearbeiten



Fill in you number (anywhere, really. We know where and for what to look.)



Sincerely,



Marike



Jetzt endlos surfen mit dem o2 Free! | Lesenswerte Tipps, Apps und mehr | Teste neue Smartphones



Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica