Thank you very much to both, I see it now.

@Luso You are welcome.

Best Regards.

Matze 

Sorry to keep asking here, but is the technical helpline working today? Or when is it back up?

I called to close my ticket, because the technician was there on Monday, but from what I understand it is not available today? (also I need another way to get my Zugangs PIN, because the “Wilkommen bei O2” pdf does not have it - it has only username and password for internet access, but that did not work)

@Luso i think with Zugangspin you mean the 4 digit personal pin (Persönliche Kundenkennzahl PKK) and not the Voip Pin (10 digit) 

The PKK you make by yourself than you make the contract. (Shop or o2 Online) 

Hummm no, I mean the Voip PIN. That is the one I need to input in the “Zugangs-PIN” in the O2 box configuration page, right? 

I did also try with the PKK PIN (4 digit), and obviously did not work; also with the password (which is letters and numbers, so also did not work). I have nowhere on my “Wilkommen bei O2” pdf a 10 digit PIN, with only numbers. I also did a find for word “PIN” (in case I was going blind) and got zero matches.

You can also read the 10-digit PIN in "Mein o2".

“Tarif & Option” → “Vertrag verwalten”->”Zugangsdaten für Ihren DSL-Router”->”VoIP PIN”.

Hello,

I had appointment of the technician to visit for my o2 connection. I waited for 4 hours (12-16 hours) but no one showed up. I did a follow up with the O2 customer care team, but nothing has been done so far. A red light in “info”(of the router) is on. I do not know what does it mean? I tried omg the reset button, but nothing works.

can someone help me out.

@SKV what exact homebox you use? What is the status from the power led? And info led constant red mean that the box awaiting the 10 digit Voip pin.

Hello O2 Team,

I did a transfer of my O2 DSL connection from my old address to the new address. After the transfer to the new house, I am not able to access internet as it says “Dieser Internetanschluss is zur Zeit nicht aktiv”. I tried contacting the O2 customer care for the last 1 week, but have not been to get the internet activated. I tried establishing internet via o2.box or 192.168.1.1 and o2 service suite, but I was not succesful. Everytime it says “Internet connection is not established”. I was told my O2 customer executive the a technician from o2 will contact me, but more than 5 days has passed and no one has contacted me.

Can one of you seriously look into this. This is getting very irritating. I need internet activated ASAP.

edit Thomas3 : Frage und Antwort von Router, Software, Internet…..hierher verschoben

@Joe Doe Thanks Joe. I have entered the 10 digit Voip pin and now the light turns green.

However, I still do not have internet connection as it says “Dieser Internetanschluss ist nicht aktiv”. I do not how to proceed as I have tried establishing the internet connection via o2.box, 192.168.1.1 and o2 service suite. Nothing works

Hello @SKV ,

if "Telekom" is in the address line of your browser, you have probably been switched to the wrong port by this.
Please call the “Störungshotline” 0800 52 51 378 and report that there is a "Verschaltung" (Telekom landing page) for your connection.

edit Thomas3 : Frage und Antwort von Router, Software, Internet…..hierher verschoben

@SKV Oh. I have a bad feeling. The Message looks like my screenshot? If yes, you get from a telekom technican a wrong line, after he is working for an other customer at the DSLAM, You must call he o2 DSL technical hotline. 0800 52 51 37 8

Please have a German speaking nearby. You or you friend must told the o2 operator about the message than you use your Browser. -> „Dieser Internetanschluss ist zur Zeit nicht aktiv“

You DSL Line Is „Verschaltet“ 

Hi @Luso  My system tells me you are online and your DSL is working, so eveything is fine now. If there are any question left dont hesitate to contact us. 

@SKV My colleagues from Activation Department told me that there was a mistake during the activaton process and now a new apointment was arranged to active your DSL.

The tec guy will come to your place on Jan 11th between 8 am and 12 am.

Best Matze 

I have no Internet at home for three months now.

I have tried several times to call support with no luck. Every time I finally manage to talk to an operator, he shuts the phone when he hears me speaking English.

I was never so lucky as some others here that managed to talk to an operator in English.

I used the app to generate the ticket number, I tried a factory reset, changing the cables, everything that I could do by myself... nothing works!

I'd love to cancel, but even for that, I'd need to talk to someone!

Could someone from O2 please help???

@o2_Matze ?

@gcstr you use an o2 homebox?

Yes

@o2_Matze . Thank you Matze. My DSL is activated and I have internet at my home. Thank you all for your help.

Hi @gcstr 

Please send us a private message to our o2 Support User (click here) with the followings infos: 

Your DSL Customer account no., your date of birth, address (stress and zip code) and email and we will take a closer look at your DSL connection.

Best Matze

Hi @o2_Matze 

I sent a private message to you with the data you requested.

Hello @gcstr,

I am sorry to hear that your DSL connection is not working as it should. 

I had a look into this issue, unfortunatley it turns out this is something that we will not be able to fix from here, inside the community.

It is necessary to contact our technical DSL team so they can open a trouble ticket for this issue. I recommend to call from the location of the router so some tests can be carried out immediately.

If you do not speak any german at all I recommend to call with a friend of yours who is able to since we can not promise that you will reach an english speaking agent.

Sorry for any inconveniences.

Regards,

Lars

That's not helpful at all.
The solution you are proposing is for me to have a friend that is willing to spend two hours on the phone arguing with the tech support until someone gets tired and finally decides to send a technician to my house.

I had no issues hiring O2, even not speaking German.
Now I am paying the contract for months and can't access the internet.

That's an excellent business model. Charge the client, provide no service, and shrug.

Hi @gcstr 

We will get back to you via private message. 

Best Matze