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DSL Connection not working

  • December 4, 2018
  • 1 Antwort
  • 187 Aufrufe
Y
Besucher:in
Dear Mr, Dear Mrs,

Today a O2 employee connected my DSL connection and informed me that the connection should work after a few minutes.

After several hours and several modem reboots I’m stuck at the PIN-code input field. When I enter the PIN-code it doesn’t accept it.



What do I need to do?

Kind regards,
Frederik
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    1 Antwort

    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • December 6, 2018
    Hello Yohoho,

    can you please try a power reset first: unplug the power cable (with the router switched on). Reconnect after about 30 Seconds. Wait until the DSL light is on constantly again. Please also check the cables for loose connections.

    Also, our DSL assistance appcan help you fixing the problem: http://g.o2.de/8LR

    If it is still not working, you should inform our technical support. Please find the free number here under step 2.

    Kind regards

    Giulia
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