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DSL connection - new contract

  • November 7, 2018
  • 1 Antwort
  • 89 Aufrufe
G
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Hi,
I have signed a contract in September for DSL. Two appointments have been made until now for someone to come and make the connection but nobody showed up. I have taken two days off because of this but still nobody showed up. Nobody gave me a call to give any explanation why this happened. I don't know what to do, I am tired to go to the shop all the time and ask what is happening, I have been there at least 5 times until now but no solution has been provided. The call center people do not want to speak english and hang up the phone when I try to speak. Please help me!

Lösung von o2_Lars

Hello,
I had a look into this. It seems to me that the DSL line is already activated so it was not necessary for a technician to show up in your flat.
Please connect the router that we sent you to the phone-plug in the wall and follow the short instruction of the router. Is an internet connection already possible?
If not, a new apointment with a technician is necessary, I recommend to contact the DSL hotline for this.
If you do not speak German at all I recommend to call with a friend of yours who does so because we can not promise that you will reach an english speaking agent.
Regards,
Lars

    1 Antwort

    o2_Lars
    • o2_LarsModerator
    • Moderator
    • Lösung
    • November 8, 2018
    Hello,
    I had a look into this. It seems to me that the DSL line is already activated so it was not necessary for a technician to show up in your flat.
    Please connect the router that we sent you to the phone-plug in the wall and follow the short instruction of the router. Is an internet connection already possible?
    If not, a new apointment with a technician is necessary, I recommend to contact the DSL hotline for this.
    If you do not speak German at all I recommend to call with a friend of yours who does so because we can not promise that you will reach an english speaking agent.
    Regards,
    Lars
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