Hey, I have waited nearly a month to activate my DSL. The guy came from Telekom like half an hour ago. Told me he needs to find where the signal comes from. I told him that I have just moved to the flat and I don't know it. Then he went out and then told me he is going to come back in 2 minutes. Then he came and told me maybe it is in the cellar, and I said we can go there. He told me I need to prepare it before he comes and my service provider should told me this. He told me he doesn't even have time for 5 minutes. And he just left. Can you please tell me how can i prepare to open cellar? Should I wait there for 3 hours before he comes? Should I need to wait another month to just activate an internet connection? 



And I wanted to reach out hotline to ask what can i do, there I couldn't find English language selection. Then I tried the call the Alexa O2 shop where I signed the contract. They told me i can call them if i need any support at that time.



But today A guy answered my call and even he understood English perfectly, He just told me  "no" when I asked for his help. He hang up the phone I was talking. And they never answered even though I called them 5-6 times.  And I was talking English while buying an iPhone, mobile tarif and DSL from that shop.