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hi. i ordered a phone via online store. i paid the the required amount as sent via email ( Guthaben-zahlung).. however it was twice deducted to my bank account. will the overpayment be sent back to my account? thank you
Hi krissyrn,

not automatically, but if you like we can transfer it back to your account. Otherwise it would just be deducted from your monthlys.



Regards, o2_Nicolas
How would I know that it will be deducted from my monthlys? Can I receive a confirmation or an email regarding this? Thank you
Generallly you can take this as written confirmation, but if you feel you require further proof I'd ask you to contact our written customer service department in Nuremberg:

Telefónica Germany GmbH & Co. OHG, Kundenbetreuung, 90345 Nürnberg // Fax: 01805571766



Regerads, o2_Nicolas

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