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Contract termination

  • March 10, 2019
  • 2 Antworten
  • 122 Aufrufe
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Besucher:in
Dear customer service,

I had left Germany last December and requested to stop my contract on October. You are still charging the bill even though my mobile number is not available any more. Please make it double and let me know what happened. FYI, I had two numbers one for me and the other one for my wife (01*********05). Thanks in advance.

Best,
Yongkyu Kim
[phone number edited. Due to data privacy, please do not post these kinds of personal information as this is a public forum. Thank you. @o2_Jan]

Lösung von stefanniehaus

How did you request to stop the contracts?

Did you use the following form?
https://static2.o9.de/resource/blob/67636/9d3f15b4662fcad32f6c6e3bf0a7a390/contract-cancellation-moving-abroad-download-data.pdf
    MariaMostrich

    2 Antworten

    stefanniehaus
    Legende
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    • stefanniehausLegende
    • Legende
    • Lösung
    • March 10, 2019
    How did you request to stop the contracts?

    Did you use the following form?
    https://static2.o9.de/resource/blob/67636/9d3f15b4662fcad32f6c6e3bf0a7a390/contract-cancellation-moving-abroad-download-data.pdf
    o2_Tobias
    MariaMostrich
    o2_Tobias
    • o2_TobiasTeam
    • March 11, 2019
    Hi @01xxxxxxxx04,

    thanks for your message.

    @stefanniehaus already gave you the information about the cancellation because of moving abroad. Please fill out this document and send us the requested documents.

    Until now your contracts with the number -204 and -205 at the end will be terminated on 10th October 2019.

    I hope I could help you with this information.

    Loving greetings,
    Tobias
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