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Dear customer service,



I had left Germany last December and requested to stop my contract on October. You are still charging the bill even though my mobile number is not available any more. Please make it double and let me know what happened. FYI, I had two numbers one for me and the other one for my wife (01*********05). Thanks in advance.



Best,

Yongkyu Kim

[phone number edited. Due to data privacy, please do not post these kinds of personal information as this is a public forum. Thank you. @o2_Jan]
How did you request to stop the contracts?



Did you use the following form?

https://static2.o9.de/resource/blob/67636/9d3f15b4662fcad32f6c6e3bf0a7a390/contract-cancellation-moving-abroad-download-data.pdf
Hi @01xxxxxxxx04,



thanks for your message.



@stefanniehaus already gave you the information about the cancellation because of moving abroad. Please fill out this document and send us the requested documents.



Until now your contracts with the number -204 and -205 at the end will be terminated on 10th October 2019.



I hope I could help you with this information.



Loving greetings,

Tobias

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