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Contract started - but NO Sim card and phone received

  • October 1, 2018
  • 3 Antworten
  • 115 Aufrufe
R
Besucher:in
Hello, I've set up a contract wth DeinHandy who they were supposed to send me the sim and phone, but it's been more than 2 weeks and they don't reply to my emails. I've already been charged for my O2 contract but I can't use it, as I don\t have a card and phone.. This is a big problem.. Please advice me on what to do next. Thank you

    3 Antworten

    o2_Michi
    • o2_MichiModerator
    • Moderator
    • October 2, 2018
    Hi roxialbescu,

    in this case I suggest you contact the "DeinHandy" customer service (https://www.deinhandy.de/kontakt), because we have no data about your order from DeinHandy. :/

    Best regards,
    Michi
    Sächsin
    R
    Besucher:in
    • roxialbescu
    • Autor
    • Besucher:in
    • October 2, 2018
    I've done that multiple times, no reply.. Thank you
    o2_Michi
    • o2_MichiModerator
    • Moderator
    • October 2, 2018
    Hi roxialbescu,

    did you try it via social media? The reaction time is pretty fast and you should get help there via facebook. 😉
    R
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