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Contract cancellation

  • February 10, 2019
  • 2 Antworten
  • 197 Aufrufe
R
Besucher:in
Hello
I want to terminate my contract as I don't receive signals at my location. While getting the contract, the salesman at O2 shop told me that I will have LTE at my location. But, its "Edge" or 2G all the time and I am unable to do my university work with such a slow speed connection. Also, I can't pay 40 euros every month for such a low speed internet.
I have posted a letter to the mentioned address to cancel my contract, but got no reply.
Very disappointed with the customer service!

Nadia
    MariaMostrich

    2 Antworten

    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • February 10, 2019
    You cannot terminate your contract just because there is no LTE at a particular location. Have you checked with o2 to see whether there is currently a fault in your location?

    How long ago did you send your letter? Which address did you send it to? It can take several weeks to deal with a request for extraordinary termination.
    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    MariaMostrich
    R
    Besucher:in
    • rafiquenadia
    • Autor
    • Besucher:in
    • February 10, 2019
    Yes I have checked with O2 and they don't see a fault in the location. I want to terminate because the internet does not work. I am an international student and I have to work on my projects and papers. The websites just don't open because the internet speed is too slow.

    I sent the letter more than two weeks ago at: Telefonica Germany GmbH & Co. OHG, Kundenbetreuung, 90345 Numberg.

    If I can't cancel it right away, I will want to change my data plan as I can't pay so much money when it doesn't get my work done.
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