Skip to main content
Warum O2
Warenkorb
 Service
Hello! I'm moving and wanted to transfer the o2 dsl contract to my roommate. This was not possible at all in 'meino2' and I read on this forum that that is a very unfortunate possibility because of administration.



Now I just wanted to cancel the contract so my roommate can start a new one, but we have a perfectly working Router from o2. Is it possible she starts a new o2 dsl contract without router and just uses the old one? In the store they told us something about 'transferring the ownership of the router'(as far my German goes) but what would that mean? It's not as simple as just plug it in again?



We have an M Flex contract, so we paid upfront more for the router, not by month.



Regards,
Hay hay kikiNL,



im sorry but this is not possible because of that the actual used router is collate to your contract. So if the router doesn`t retourn at the end of your contract, we will charge it to you.



Regards,

Larissa
Hi Larissa! Thanks for your reply. In the o2 store they actually told us it was possible to tranfer it to her through some paperwork, but after your answer I assume it isn't.



I didn't know the router needs to be send back, but I will send it back. Do you have the adress where the router needs to be send to after the contract ends? Thanks again!



Regards,

Kiki
Hay hay kikiNL,



please use our online return portal http://g.o2.de/GAF. I´m sorry of the wrong infomation from the o2 store :/



Regards,

Larissa

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica