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Change of phone number

  • April 26, 2019
  • 1 Antwort
  • 224 Aufrufe
H
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I have received my contract phone and sim today. I am using O2 prepaid number and would like to keep it. Can you tell me how to transfer my contract number to my prepaid number? I have not yet activated my new sim card, so can the data and the net flat package be transferred to my prepaid number as well?

Lösung von o2_Tobias

Hi @hmza_shafiq,

thanks for your request.

Do I understand you correctly that you would like to transfer your postpaid-number to your prepaid-tariff?

This is not possible, I regret.

You can only port your prepaid-number to your postpaid-contract.

I hope I could help you with this information.

Loving greetings,
Tobias

    1 Antwort

    o2_Tobias
    • o2_TobiasTeam
    • Lösung
    • April 30, 2019
    Hi @hmza_shafiq,

    thanks for your request.

    Do I understand you correctly that you would like to transfer your postpaid-number to your prepaid-tariff?

    This is not possible, I regret.

    You can only port your prepaid-number to your postpaid-contract.

    I hope I could help you with this information.

    Loving greetings,
    Tobias
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