Skip to main content
I changed my direct debit account, my new bank notified them of my new IBAN, but my bank account has not been debited, I also changed address which means I might not be getting any post letter from o2.How do I update my address and how can I verify if o2 has received my change of IBAN notification.
You can check and update details in the App or in the customer portal.

For a while now, When I try to access my bill or information, I get this error message
Dear @Titilayo,



in order to help you with your request, I need your mobile phone number and your personal customer ID. I'll send you a private message from o2_Support.



Kind regards,

Andrea

Hello @Titilayo ,



so far, I have not received any feedback from you on my private message, has your concern been resolved?



Kind regards,

Andrea
Resolved, Thanks
👍

Deine Antwort
Allgemeine Nutzungsbedingungen der O₂ Community