Skip to main content
Warum O2
Warenkorb
 Service
Hello there,



I was unfortunately forced to leave Germany on very short notice the other day due to a family emergency and was unable to find the time to cancel my O2 DSL contract before I left. I would like to do so now, although I am no longer in Germany, and would be happy to pay any cancellation fee.



Could somebody please provide a link to a cancellation form for O2 DSL internet, and the address I should send this form to? I will of course also send proof that I am no longer living in Germany.



Another question: As I am no longer renting in my German flat any more, there is now a new person renting the flat and they would like to open an internet contract but cannot do so because my contract is still in effect. Is there a way to get O2 to immediately shut off the internet DSL service in the flat I was living? I should be able to send everything needed to cancel the contract in the next few days.



All best,

S
Hello sveinbjornt,

best of vibes to you and your family in this situation, I hope all comes out well.



In order to cancel your contract, we need a written cancellation from you. To cancel your contract out of good will to an earlier date, we also require copies of the following documents:

- a deregistration certificate of your present place of residence in Germany

- a notification of your new, foreign domicile

alternatively a confirmation of your employer or landlord

We also need your approval for us to charge you the all-inclusive basic fee for 3 months, as your contract has a notice period of 3 months.The exact amount of the fee will be notified in a separate letter.

Please send the cancellation and the documents to

Telefónica o2 Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg

As soon as we have received the documents, we will cancel your contract to the next possible date.



If you also recieved a DSL router from us it has to be sent back. You will find all necessary information on our DSL Logistcs portal.



Regards,

Lars

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica