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Cancelling O2 DSL contract

  • September 4, 2018
  • 1 Antwort
  • 131 Aufrufe
S
Besucher:in
Hello there,

I was unfortunately forced to leave Germany on very short notice the other day due to a family emergency and was unable to find the time to cancel my O2 DSL contract before I left. I would like to do so now, although I am no longer in Germany, and would be happy to pay any cancellation fee.

Could somebody please provide a link to a cancellation form for O2 DSL internet, and the address I should send this form to? I will of course also send proof that I am no longer living in Germany.

Another question: As I am no longer renting in my German flat any more, there is now a new person renting the flat and they would like to open an internet contract but cannot do so because my contract is still in effect. Is there a way to get O2 to immediately shut off the internet DSL service in the flat I was living? I should be able to send everything needed to cancel the contract in the next few days.

All best,
S

    1 Antwort

    o2_Lars
    • o2_LarsModerator
    • Moderator
    • September 7, 2018
    Hello sveinbjornt,
    best of vibes to you and your family in this situation, I hope all comes out well.

    In order to cancel your contract, we need a written cancellation from you. To cancel your contract out of good will to an earlier date, we also require copies of the following documents:
    - a deregistration certificate of your present place of residence in Germany
    - a notification of your new, foreign domicile
    alternatively a confirmation of your employer or landlord
    We also need your approval for us to charge you the all-inclusive basic fee for 3 months, as your contract has a notice period of 3 months.The exact amount of the fee will be notified in a separate letter.
    Please send the cancellation and the documents to
    Telefónica o2 Germany GmbH & Co. OHG
    Kundenbetreuung
    90345 Nürnberg
    As soon as we have received the documents, we will cancel your contract to the next possible date.

    If you also recieved a DSL router from us it has to be sent back. You will find all necessary information on our DSL Logistcs portal.

    Regards,
    Lars
    ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
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