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cancelling o2 contract - my confirmation

  • March 20, 2017
  • 1 Antwort
  • 111 Aufrufe
dussy
Besucher:in
Dear o2

I have sent a letter to the o2 address and filled the form I was given for cancelling my contract about a month back. I also sent my deregistration confirmation as I left Germany.

I asked that I receive a confirmation by email, however I have not received any confirmation for this.

Can you please help? It was for my handy contract.

Thank you

Vidya

    1 Antwort

    o2_Jessica
    • o2_JessicaTeam
    • Team
    • March 21, 2017
    Hi Vidya,

    I shifted your question to the english part of the community.

    Here is where I care for all the english concerns of our customers. ☺️

    According to your cancellation because of moving abroad:

    it is still in process. And one thing is still missing. It is necessary that you also hand in a registration form of your new place of residence abroad or a confirmation of your new employer.

    Do you have something like that? To speed up the procedure you can also send it to us in a private message in this community. When you have it I'll explain to you how it works.

    Kind regards,

    Jessica ☺️

    Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
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