Schreibe einen Brief mit der Kündigung.



KündigungsadressenFür Ihren Handyvertrag und die DSL-Tarife Komplett, Internet, Telefon 4/8/16 MBit/s



Für die DSL-Tarife All-in, S, M, L, Fun, Light, Comfort, Complete





Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 NürnbergTelefónica Germany GmbH & Co. OHG

Überseering 33

22297 Hamburg

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Hi,



you have no landline phone at home ?  So if you have no friend with a landline connection wich you can use for the call  (is for free) you can sent a letter to



Telefonica GmbH



Überseering 33



22297 Hamburg



Also a Fax to 01805-880088 is possible. If you have no Fax at home but a pc or laptop take a look at the progamm PDF24, with this programm you can sent a fax from PC/Laptop for free.



Greetz

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Hi,



Okay I need to write this letter to o2.



But I have a few questions:



1 What must I write/send in this letter?



2 What details must it contain to complete the cancellation?



2 Is it a problem if written in English?



3 How will I know my account has been terminated? As I no longer live at the same address and I see many o2 customers with the same problem.

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Hi,



you read from this customer who hav problems because nobody write when all is ok 



1. + 2a.: That can be a formelss letter wich included youre name, adress, youre custemnumber and what you want. If you want to cancel the contract befor ending they also need a official document that you leave germany, if you want to cancel the contract by contract term is ending the letter is enough.



2b:  That´s maybe no problem. I know that they have a english support.



3. Write in your letter either your new adress where they can sent the notice that your contract is canceld or give them a mail-adress where they can sent. If you leave germany the mail-adress is the favored way, in my opinion they sent no letter outside of germany.



Greetz



P.S.: Execuse my bad english, but i am hopefully it is understandable and helpfull 

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Hi, I followed these instructions as requested but have recieved an email asking that I am still to be billed. I WANT TO CANCEL MY CONTRACT. How can I verify my cancellation? As I will not pay O2 for a service I have cancelled 2 months ago.

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Hi seangorman,



I can not check anything because you are not registered with your mobile number.



But as a regular information: when you cancel your contract it still runs until the normal runtime end. After that it will be deactivated. Also cancellations have to reach the company 3 months before that runtime end, otherwise it gets automatically extended for 12 months.



Kind regards,



Jessica

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